Reserve Welcome Manage
Take control of your operations – from marketing and sales to guest relations, accounting, and management – with software tailored specifically to public-sector outdoor recreation, interpretation, and hospitality.
Itinio brings together a flexible and powerful, cloud-based reservations application suite, responsive point-of-sale, and a helpful menu of professional services and industry partners – fitted to the unique requirements and processes common to state, county, and municipal parks' field-operations and management.
Campgrounds & RV Parks
A completely customizable reservation system tailored to each location and a wide range of inventory types. Itinio for campgrounds, RV, and day-use parks integrates seamlessly with Itinio point-of-sale and other applications for a one-stop guest management solution.
Designed as an operations-centric application, Itinio provides park staff and managers with the real-time reporting and inventory management tools they need to be effective and efficient.
Itinio is built on GAAP and supports accrual, cash, and modified-cash accounting approaches. System data can be integrated with bookkeeping and ERP systems.
Marinas & Boat Rentals
Integrated applications, an extensive reporting library, and a unique contract-builder toolset are bundled specifically for inland marina and boat/equipment rental operations. Itinio boat rental software is designed for marina operations requiring a range of rental reservations, moorage and storage contract accounting, and integration with point-of-sale or other applications.
Itinio supports casual (hourly) rentals and retail sales, multi-day rentals with multiple fees, and deposits and insurance requirements, as well as long-term lease contracts and automated billing.
Accounting features include custom A/R reporting and flexible data export.
Tours & Ticketing
From whitewater rafting to guided cave tours, interpretive programs to horseback rides, Itinio ticketing applications are configured to manage a wide variety of scheduled, fixed-availability registrations.
Configurable call-center support screens and flexible participant rosters support drivers and guides, as well as third-party providers and external sales agents.
Integrated content management tools allow collaboration with multiple users, while maintaining central inventory control of products, schedules, and pricing.
Event Registration
The Itinio registration application suite supports all types of scheduled, managed-availability program and activity inventory, combined with retail sales and extensive content management tools.
Customized participant rosters and automated communication features are designed to streamline the registration to attendance process.
Readily configured to meet the needs of public-sector operations, and fully integrated with reservations, ticketing, and point-of-sale.
Permits & Passes
Expressly designed for support of membership-type online and back-end permit and pass sales for park systems with managed day-use and/or overnight entry.
Similar to all Itinio applications, specialized content management tools foster member communication, customer information collection, and automated renewal reminders to optimize sales and reduce marketing and labor costs.
Extensive data collection and reporting features provide accurate pass or permit usage statistics in real time. And entry screens are touch-screen enabled when integrated with Itinio Point-of-Sale applications.
Point of Sale
Supports on-location point-of-sale as well as online sales of individual items, services, and packages, or bundled products.
Simplified architecture allows for use as stand-alone POS software, or as an integration with other Itinio scheduled inventory, A/R and event registration modules – keeping all customer transactions on a single invoice.
Point-of-sale options include: QuickSale POS, Integrated POS / Attendance & Fee Collection with responsive, touch-screen interface. All POS modules include support for sheet and slip printers as well as email for receipts.
Content Management
Amazingly flexible content management supports product, policy, and marketing tools throughout all Itinio applications. This integrated and highly customizable toolset is designed to manage content and data relationships between websites and secure e-commerce forms.
When deployed to support content management for multiple locations with a variety of user-levels and needs, Itinio opens up the ability to share content, inventory, and policy development throughout the system – all while retaining a high level of central oversight and creative control.
Select Your Tools
Build the itinerary sales and management system that fits your organization. All Itinio components work together to create a unique application suite – with support by an industry-savvy and responsive customer service team.
Cloud Power + Speed
requires a basic web browser application running on standard desktop or mobile devices.
utilizes a minimum internet access requirement of common DSL speeds or better.
standardized database & application design lowers the potential cost of customization and support.
Staff Training & Support
available online and in printed format for learning and testing.
experienced system support is available by phone, text, or email.
are provided for expansive systems with many users.
in-person user support is available to boost user confidence and fosters system feedback.
No Transaction Fees
Itinio BI Toolset™
Audit Love
Awesome Services & Partners
Implementing business software is undoubtedly a big step for most organizations. Conversion from existing systems and ensuring that critical business processes are considered in the configuration requires experienced, creative folks. Our engineers, trainers, and support teams work directly with appropriate members of your organization to ensure that critical dependencies are identified and objectives and timelines are met.
As a SaaS-deployed application, on-demand support after initial implementation continues along with the data services. A dedicated and talented Itinio team provides clients with technical, training, and strategic marketing support; as well as continued customization and system enhancements as your organization's needs grow and change.
Specialized permit entry management? Integrated parking control and pass sales? Mobile-first guest check-in?
The same U.S.-based, in-house development team, that has engineered Itinio since 2000, continue to enhance the expanding library of custom applications and features used in public-sector Itinio installations.
Our unique process engages users and engineers through an experienced project manager to efficiently design/build custom point-of-sale features and functionality.
Pricing and positioning public-sector services alongside a myriad of consumer choices can be a challenge. Itinio clients take advantage of a wealth of best-practices from a wide spectrum of State and County outdoor recreation organizations.
We assist clients in the development of policy language and customer-centric processes to promote a more competitive, welcoming approach to guest services.
Professional reservations, sales, and customer service support is available for Itinio clients with full-time, part-time, after-hours, and seasonal staffing options.
Deployed at our Contact Center in Phoenix, Arizona; or configured specifically for in-state or at-large agents – your dedicated in-bound outdoor-recreation call staff are centrally managed, trained, and tested for response times, service quality, and information accuracy.
Your system has the data. Unleash it to perform magical customer communication tasks – automatically.
Send arriving guests a welcome note with programs available during their stay. Text departing visitors a thank you and a short survey to measure their satisfaction.
Itinio lets you take advantage of your data by maintaining and monitoring your customized CRM programs in order to stay in touch with your customers.
Take a deeper look into your asset value potential and develop a roadmap for improving revenues and customer service.
Specializing in government asset management services, this industry-respected and experienced team brings decades of public-sector, outdoor recreation and hospitality knowledge to the table to help Itinio clients create value and reduce waste.
Itinio systems maintain PCI-DSS Level-1 Compliance.
As Itinio extends data management throughout your organization, PCI compliance and PII security often becomes a growing requirement. Our team provides support and consulting services to ensure that your organization maintains the necessary credit card industry standards.
PCI Compliance & Network Intrusion Testing
Independent system scanning and reporting services
Cloud network and application security is a serious business. TrustWave, partnered with PCI L1 compliant Amazon Web Services, provides an additional layer of security to your Itinio systems.
Complex systems are routinely scanned and load-tested to ensure application and hardware versions are maintained and hardened. PCI Council compliance testing and certification is maintained to lower risk and credit card processing costs. Click to validate.
Unleash the Power of the Cloud
Application delivery, speed, and unmatched reliability
Itinio applications take full advantage of the industry-leading cloud network and range of impressive content delivery services provided by Amazon Web Servcies.
Hosted across multiple availability zones for geographic separation, and engineered for auto-failover, zero RPO and minimal RTO, Amazon-supported Itinio applications are reliably responsive and secure.
Integrated Fee Stations & Parking Control
Serving Public-Sector Parks & Recreation Nationwide
VenTek International is a hardware and technology service provider for automated payment processing and compliance enforcement systems. Focused on parks & recreation permitting, transit, and parking control, VenTek brings over 60 years of industry experience to government systems in federal, state / provincial, county, and municipal systems in North America.
As a valued partner, VenTek provides valuable real-world experience to the configuration, installation, and technology integration of automated fee stations and parking controls.
Government-Focused Payment Processing
Integrated Credit and Gift Card Programs
Providing payment processing and banking software to more than 20,000 clients across 130 countries, FIS is a well-known provider of government processing and is now partnered with WorldPay, expanding their consumer-level services. FIS is one of the primary choices as a public sector-focused payment processor and gateway.
FIS/WorldPay handles park gift card programs through ValuTec and is positioned as a leader in the financial services industry.
Flexible. Reliable. Payment Gateway.
One of the largest ecommerce payment gateways in America
Setting the standard for online credit card payment gateways since 1996, Authorize.Net has been one of our most trusted partners since 2002. PCI compliant, secure, and supremely reliable, Authorize.Net is a CyberSource company with a host of credit card, ACH payment, and gift card services.
Many Itinio clients enjoy the security and reliability along with easy reconciliation and audit controls. As an Authorize.Net partner, approval, setup, and system testing is simplifed – with direct deposit of customer payments to your Merchant Account and reconciliation process training for a complete payment package.
Golf Course Management Applications
More that just a pretty Tee Sheet
A trusted and reliable golf-marketing partner since 2011, GolfNow ensures golf course tee times are managed with supreme professionalism in a golf-culture environment. Utilizing their industry-leading Tee Sheet software, and integrating seamlessly with Itinio accounting, GolfNow makes managing courses nearly effortless.
GolfNow offers software options to securely and effectively manage the tee sheet, pro shops, and snack bars. Established in 2001, GolfNow and is trusted by millions of golfers worldwide. Dedicated to increasing golf connections across the globe, GolfNow is partnered with the Golf Channel and Golf Advisor.
High-Tech Credit Card Processing
Affordable Gateway Security for PCI Compliance
Vantiv offers fast, reliable, and secure payment processing with unique hardware applications that reduce costs and improve on security standards. Their front-end encryption with P2PE hardware eliminates the costly shift to EMV readers, while improving speed and compliance. Tokenization eliminates the need to store sensitive credit card data – eliminating the risk of data loss and liability.
Vantiv provides flexible Gift Card programs in both open/dedicated and closed system formats to provide seamless interoperability with Vantiv P2PE peripheral hardware.
Hospitality & Recreation Concessions
Revenue optimization and cost containment through strategic partnership
An innovator and trendsetter in the world of facility services, Aramark is a reliable parks and recreation concessions partner. Providing recreation-focused customer contact center services, Aramark features easy-to-implement management programs and prides itself on sustainable and environmentally sound operations.
Aramark oversees retail services and merchandise sales as well as facility management services at recreational, sports, and entertainment facilities. Originally founded as the Automatic Retailers of America in 1959, Aramark has grown to serve thousands of clients across 21 countries – now including Yosemite National Park.
Itinio-integrated Contact Center Infrastructure
Centralized customer service and sales team management
As a leader in VoIP and contact center infrastructure, Nextiva provides our enterprise cloud-based PBX with skills-based call routing – with local (Phoenix) infrastructure providing our customer service team with superior "short-hop" call quality and reliability.
Nextiva features on-demand scalability and real-time ACD monitoring to support dynamic call-agent allocation and scheduling. This flexibility, along with integration with the Itinio training and knowledge base, allows our teams to continually optimize customer service standards and better support a wider range of outdoor recreation and hospitality clients.
Property Management Software Partner
Feature-rich and flexible hotel PMS with industry-leading support
The Portfolio Hospitality Management System by Megasys coordinates processes and data exchange with Itinio systems, other Megasys applications for restaurant, banquet management, and eCommerce, as well as leading resort systems for unified guest folio management.
This hospitality standards-based application suite offers experienced hotel staff a familiar interface and toolset, and supports interoperability between a wide range of POS systems and OTAs.
