Take Control of Operations

from marketing and sales to guest relations, accounting, and field management – with modern applications and unlimited support specifically for public-sector parks, outdoor recreation, interpretation, and hospitality.

Itinio brings together a flexible and powerful, cloud-based reservations & management suite with responsive point-of-sale, industry-leading e-commerce, and revenue-building yield management and marketing tools – all tailored to the unique requirements and processes common to state, county, and municipal park operations.

Campgrounds & RV Parks

Reservations, Operations & Accounting for State, County & Municipal Parks

A completely customizable reservation system tailored to each location and a wide range of inventory types. Itinio for campgrounds, RV, and day-use parks integrates seamlessly with Itinio point-of-sale and other applications for a one-stop guest and revenue management solution.

Designed as an operations-centric application, Itinio provides park staff and managers with the real-time reporting and inventory management tools they need to be effective and efficient.

Itinio is built on GAAP and supports accrual, cash, and modified-cash accounting approaches. System data can be integrated with bookkeeping and ERP systems.

Marinas & Boat Rentals

Moorage contract management with online payments & rental reservations

Integrated applications, an extensive reporting library, and a unique contract-builder toolset are bundled specifically for inland marina and boat/equipment rental operations. Itinio boat rental software is designed for marina operations requiring a range of rental reservations, moorage and storage contract accounting, and integration with point-of-sale or other applications.

Itinio supports casual (hourly) rentals and retail sales, multi-day rentals with multiple fees, and deposits and insurance requirements, as well as long-term lease contracts and automated billing.

Accounting features include custom A/R reporting and flexible data export.

Events, Tours & Ticketing

Manage permit sales & advance registration across multiple sales channels

From whitewater rafting to guided cave tours, interpretive programs to horseback rides, Itinio Registration is configured to manage a wide variety of scheduled event & activity registrations, as well as permit sales and tour operations.

Combined with mobile online sales, smartphone app capabilities for proximity sensing, and a variety of guest check-in and permit/ticket validation options for a completely contactless registration and permitting system.

This solution is particularly popular in remote locations where wifi options are limited, or when park stations lose local internet connectivity.

Point of Sale

From basic retail sales to complex packaging & speedy day-use entry

Supports on-location retail point-of-sale, park entry, camper check-in and visition/attendance tracking in single touch-screen enabled interface.

Fully integrated architecture allows for use as stand-alone POS software, or in combination with other Itinio scheduled inventory, A/R and event registration modules – keeping all customer transactions on a single invoice.

Point-of-sale options include: QuickSale POS, Attendance & Fee Collection, Guest Check-In/Out, as well as Annual Pass and permit-use tracking. Expanded system integrations with Retail Pro® and Shopify® are available.

Permits & Passes

Sales, management, and usage tracking of permits & recurring passes

Expressly designed for support of membership-type online and back-end permit and pass sales for park systems with managed day-use and/or overnight entry.

Similar to all Itinio applications, specialized content management tools foster member communication, customer information collection, and automated renewal reminders to optimize sales and reduce marketing and labor costs.

Extensive data collection and reporting features provide accurate pass or permit usage statistics in real time. And entry screens are touch-screen enabled when integrated with Itinio Point-of-Sale applications.

Event Registration

Flexible program registration with custom participant data & communication

The Itinio registration application suite supports all types of scheduled, managed-availability program and activity inventory, combined with retail sales and extensive content management tools.

Customized participant rosters and automated communication features are designed to streamline the registration to attendance process.

Readily configured to meet the needs of public-sector operations, and fully integrated with reservations, ticketing, and point-of-sale.

Content Management

Flexible website management tools integrated throughout Itinio

Amazingly flexible content management supports product, policy, and marketing tools throughout all Itinio applications. This integrated and highly customizable toolset is designed to manage content and data relationships between websites and secure e-commerce forms.

When deployed to support content management for multiple locations with a variety of user-levels and needs, Itinio opens up the ability to share content, inventory, and policy development throughout the system – all while retaining a high level of central oversight and creative control.

Ecommerce 101
Help website visitors find what they're looking for
Overnight & Multi-Day Reservations
One flexible system supports a wide variety of reservable inventories. Based on hospitality standards of revenue management, Itinio

The ability to create complex multi-day/night itineraries with a variety of inventory types and policies is core to Itinio applications.

Multiple Sales Channels

3rd Party Agent Support

Complex Business Rules

System Conversion

Interactive Park Maps
Beautiful and accurate custom graphics

No more ugly maps! Help your guests and staff visually search for availability and site information with modern, professionally-designed maps — individually created to match your website and marketing materials.

Animated Elements

No Flash

Toggle List Views

Flexible Designs

Itinio maps utilize strategic animations for high-quality content presentation — with no Flash or special program requirements. And maps may be updated as facilities and website designs change.

Cloud Power + Speed

Today, in 2022, fast internet access continues to expand into remote locations thanks to Wireless providers, advancing ISP technologies and consumer demand. As higher-bandwidth internet connections become commonplace, web-based software applications like Itinio offer the ability to reduce overall system support costs by:
Minimal Hardware Investment
requires a basic web browser application running on standard desktop or mobile devices.
Low Infrastructure Needs
utilizes a minimum internet access requirement of common DSL speeds or better.
Easily Customizable
standardized database & application design lowers the potential cost of customization and support.
Itinio reservations and point-of-sale applications leverage the expanding power of distributed cloud computing, and the system-wide compatibility of a single, standards-based platform – combined in a rapid application development environment for superior flexibility and customization.

Staff Training & Support

Designed to be easy to learn, Itinio applications are in use today by a wide variety of users and computer-skill levels. Each system includes specialized training and experienced, on-demand user support.
Custom Training Manuals
available online and in printed format for learning and testing.
Help Desk User Support
experienced system support is available by phone, text, or email.
Train the Trainer Programs
are provided for expansive systems with many users.
Field-Support Teams
in-person user support is available to boost user confidence and fosters system feedback.
Well-loved applications need happy, confident users. Hands-on training, combined with easy access to friendly and experienced assistance, goes a long way in getting up to speed with the new system.

No Transaction Fees

Define your annual costs. Itinio applications are deployed as a traditional software-as-a-service (SaaS) product. Easily defined – based on the scope of your operations, marketing, and programs. And typically lower in overall revenue impact than exclusive transaction-fee models.
A flat-rate approach allows operations to improve revenues from your sales channels. Your Reservation Fees can be allocated to offset the internal costs of supporting your side of the reservation process – an often overlooked expense of reservations systems.

Itinio BI Toolset™

Get hold of the power of the data locked in your system with built-in reporting tools and interactive functions. Itinio systems include a customized reporting library to support your menu of applications, and reflect your own processes and policies.
Reporting and feature customization is provided to ensure you can get to the data you need to run your operations.
Generate your own reports, graphs, and data relationships with AWS QuickSight® and Tableau® for expanded creative control of your data.

Audit Love

We all strive to keep Audit fat and happy. Extensive attention to system-activity logging and flexible user-notes settings help you maintain a tight ship and minimize audit findings – even with a small staff where separation of duties is a challenge. From custom cash handling procedures to profile-driven access to pricing and inventory, each Itinio system can be set up to meet the security and audit requirements on most any size public-sector organization.
Case Study:
One state’s dedication to improving the visitor experience

Awesome Services & Partners

Ensuring a complete fully-integrated system

Implementing business software is undoubtedly a big step for most organizations. Conversion from existing systems and ensuring that critical business processes are considered in the configuration requires experienced, creative folks. Our engineers, trainers, and support teams work directly with appropriate members of your organization to ensure that critical dependencies are identified and objectives and timelines are met.

As a SaaS-deployed application, on-demand support after initial implementation continues along with the data services. A dedicated and talented Itinio team provides clients with technical, training, and strategic marketing support; as well as continued customization and system enhancements as your organization's needs grow and change.

Custom Point-of-Sale
Experienced POS Engineers at your disposal

Specialized permit entry management? Integrated parking control and pass sales? Mobile-first guest check-in?

The same U.S.-based, in-house development team, that has engineered Itinio since 2000, continue to enhance the expanding library of custom applications and features used in public-sector Itinio installations.

Our unique process engages users and engineers through an experienced project manager to efficiently design/build custom point-of-sale features and functionality.

Process & Policy Consulting
Comparable analysis and best-practices development

Pricing and positioning public-sector services alongside a myriad of consumer choices can be a challenge. Itinio clients take advantage of a wealth of best-practices from a wide spectrum of State and County outdoor recreation organizations.

We assist clients in the development of policy language and customer-centric processes to promote a more competitive, welcoming approach to guest services.

Sales & Support Call Center
Efficient and reliable cloud-based contact center deployment

Professional reservations, sales, and customer service support is available for Itinio clients with full-time, part-time, after-hours, and seasonal staffing options.

Deployed at our Contact Center in Phoenix, Arizona; or configured specifically for in-state or at-large agents – your dedicated in-bound outdoor-recreation call staff are centrally managed, trained, and tested for response times, service quality, and information accuracy.

CRM Program Development
Built-in Customer Relationship Management Tools

Your system has the data. Unleash it to perform magical customer communication tasks – automatically.

Send arriving guests a welcome note with programs available during their stay. Text departing visitors a thank you and a short survey to measure their satisfaction.

Itinio lets you take advantage of your data by maintaining and monitoring your customized CRM programs in order to stay in touch with your customers.

Asset Management Analytics
Unlock new revenue strategies with expanded data sets

Take a deeper look into your asset value potential and develop a roadmap for improving revenues and customer service.

Specializing in government asset management services, this industry-respected and experienced team brings decades of public-sector, outdoor recreation and hospitality knowledge to the table to help Itinio clients create value and reduce waste.

PCI Compliance Consulting
Credit card and customer information security

Itinio systems maintain PCI-DSS Level-1 Compliance.

As Itinio extends data management throughout your organization, PCI compliance and PII security often becomes a growing requirement. Our team provides support and consulting services to ensure that your organization maintains the necessary credit card industry standards.

Our industry-leading partners ensure your success:

PCI Compliance & Network Intrusion Testing

Independent system scanning and reporting services

Cloud network and application security is a serious business. TrustWave, partnered with PCI L1 compliant Amazon Web Services, provides an additional layer of security to your Itinio systems.

Complex systems are routinely scanned and load-tested to ensure application and hardware versions are maintained and hardened. PCI Council compliance testing and certification is maintained to lower risk and credit card processing costs. Click to validate.

Unleash the Power of the Cloud

Application delivery, speed, and unmatched reliability

Itinio applications take full advantage of the industry-leading cloud network and range of impressive content delivery services provided by Amazon Web Servcies.

Hosted across multiple availability zones for geographic separation, and engineered for auto-failover, zero RPO and minimal RTO, Amazon-supported Itinio applications are reliably responsive and secure.

Integrated Fee Stations & Parking Control

Serving Public-Sector Parks & Recreation Nationwide

VenTek International is a hardware and technology service provider for automated payment processing and compliance enforcement systems. Focused on parks & recreation permitting, transit, and parking control, VenTek brings over 60 years of industry experience to government systems in federal, state / provincial, county, and municipal systems in North America.

As a valued partner, VenTek provides valuable real-world experience to the configuration, installation, and technology integration of automated fee stations and parking controls.

Government-Focused Payment Processing

Integrated Credit and Gift Card Programs

Providing payment processing and banking software to more than 20,000 clients across 130 countries, FIS is a well-known provider of government processing and is now partnered with WorldPay, expanding their consumer-level services. FIS is one of the primary choices as a public sector-focused payment processor and gateway.

FIS/WorldPay handles park gift card programs through ValuTec and is positioned as a leader in the financial services industry.

Flexible. Reliable. Payment Gateway.

One of the largest ecommerce payment gateways in America

Setting the standard for online credit card payment gateways since 1996, Authorize.Net has been one of our most trusted partners since 2002. PCI compliant, secure, and supremely reliable, Authorize.Net is a CyberSource company with a host of credit card, ACH payment, and gift card services.

Many Itinio clients enjoy the security and reliability along with easy reconciliation and audit controls. As an Authorize.Net partner, approval, setup, and system testing is simplifed – with direct deposit of customer payments to your Merchant Account and reconciliation process training for a complete payment package.

Golf Course Management Applications

More that just a pretty Tee Sheet

A trusted and reliable golf-marketing partner since 2011, GolfNow ensures golf course tee times are managed with supreme professionalism in a golf-culture environment. Utilizing their industry-leading Tee Sheet software, and integrating seamlessly with Itinio accounting, GolfNow makes managing courses nearly effortless.

GolfNow offers software options to securely and effectively manage the tee sheet, pro shops, and snack bars. Established in 2001, GolfNow and is trusted by millions of golfers worldwide. Dedicated to increasing golf connections across the globe, GolfNow is partnered with the Golf Channel and Golf Advisor.

High-Tech Credit Card Processing

Affordable Gateway Security for PCI Compliance

Vantiv offers fast, reliable, and secure payment processing with unique hardware applications that reduce costs and improve on security standards. Their front-end encryption with P2PE hardware eliminates the costly shift to EMV readers, while improving speed and compliance. Tokenization eliminates the need to store sensitive credit card data – eliminating the risk of data loss and liability.

Vantiv provides flexible Gift Card programs in both open/dedicated and closed system formats to provide seamless interoperability with Vantiv P2PE peripheral hardware.

Hospitality & Recreation Concessions

Revenue optimization and cost containment through strategic partnership

An innovator and trendsetter in the world of facility services, Aramark is a reliable parks and recreation concessions partner. Providing recreation-focused customer contact center services, Aramark features easy-to-implement management programs and prides itself on sustainable and environmentally sound operations.

Aramark oversees retail services and merchandise sales as well as facility management services at recreational, sports, and entertainment facilities. Originally founded as the Automatic Retailers of America in 1959, Aramark has grown to serve thousands of clients across 21 countries – now including Yosemite National Park.

Itinio-integrated Contact Center Infrastructure

Centralized customer service and sales team management

As a leader in VoIP and contact center infrastructure, Nextiva provides our enterprise cloud-based PBX with skills-based call routing – with local (Phoenix) infrastructure providing our customer service team with superior "short-hop" call quality and reliability.

Nextiva features on-demand scalability and real-time ACD monitoring to support dynamic call-agent allocation and scheduling. This flexibility, along with integration with the Itinio training and knowledge base, allows our teams to continually optimize customer service standards and better support a wider range of outdoor recreation and hospitality clients.

Property Management Software Partner

Feature-rich and flexible hotel PMS with industry-leading support

The Portfolio Hospitality Management System by Megasys coordinates processes and data exchange with Itinio systems, other Megasys applications for restaurant, banquet management, and eCommerce, as well as leading resort systems for unified guest folio management.

This hospitality standards-based application suite offers experienced hotel staff a familiar interface and toolset, and supports interoperability between a wide range of POS systems and OTAs.